FAQ

How do I place an order?

To place an order, simply browse through our online store, select the items you’d like to purchase, and add them to your cart. Proceed to checkout, fill in your shipping and payment details, and confirm your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.

Can I track my order?

Yes, you can track your order. Once your order is confirmed, you’ll receive a tracking number via email. You can use this number to track the status and expected delivery of your package.

What is your return policy?

We only accept returns or exchanges in the event of damage during delivery. If your items arrive damaged, please contact our customer support within 24 hours of receiving the order. We’ll promptly assist you in the return or exchange process for the damaged items.

Are your products fresh and of high quality?

Absolutely! We take pride in offering the freshest and highest quality products. Our inventory undergoes strict quality checks to ensure you receive top-notch goods.

How can I get in touch with customer support?

You can reach our customer support team via email at customerservice@gostockup.com or by phone at [customer support number]. Our team is available Monday-Friday 8am-5pm to assist you.

Are there any discounts or promotions available?

We regularly offer discounts and promotions on various products. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and offers.

Can I change or cancel my order after it's been placed?

We aim to process orders swiftly. However, if you need to modify or cancel your order, please contact us immediately. Changes or cancellations might be possible if the order hasn’t been processed or shipped yet.