Delivery & Shipping Policy

Last updated: August 6, 2026

Summer Delivery Notice

Due to high outdoor temperatures, orders containing refrigerated or frozen items require extra care. Every perishable shipment is packed in an insulated cooler with gel ice packs and/or dry ice as required for your destination and shipping method — but no packaging can withstand hours outdoors in the heat. Please bring your order inside and refrigerate or freeze all perishable items within 2 hours of delivery. Delivery times are determined by the carrier — please track your shipment using the tracking number we email you, so you can retrieve your package as soon as it arrives.

Shipping Benefits

• FREE Same-Day Local Delivery on orders $99+ — NYC five boroughs & Nassau County (see §6).

• FREE U.S. Ground Shipping on orders $120+ (up to 35 lb) — available in the contiguous 48 states for orders without perishable items; for orders containing perishables, available in Shipping Zones 1–4.

• $20 shipping credit on orders $180+ — available in all 50 states.

Benefits do not combine. One per order. Perishable routing and zone rules apply. See §4, 6, 7, 8 for details. All orders are subject to acceptance and the cancellation terms in §12.

Holiday & Peak-Season Notice: During holidays, weekends and seasonal peak periods, order preparation may take 2–5 business days and carrier delivery may be delayed for reasons outside our control.

1. Hot-Season Shipping (April to October)

To ensure freshness during warmer months, we follow special shipping rules for temperature-sensitive items:

• All perishable or melt-prone products (meat, dairy, caviar, chocolate, etc.) are shipped Monday to Wednesday (cut-off: 12 p.m. ET).

• Zone 1: Perishable items ship normally by ground — FedEx Home Delivery® or OnTrac Ground (with cold packaging) — or by FedEx Standard Overnight®. No restrictions.

• Zones 2–4: Perishable items can ship by ground (FedEx Home Delivery® or OnTrac Ground, with dry ice) or by FedEx Standard Overnight®, but we strongly advise FedEx Standard Overnight®. If you choose ground service, you accept full responsibility for any spoilage or quality loss in transit.

• Zones 5–10 (incl. AK & HI): Orders containing perishable items must ship via FedEx Standard Overnight® only.

• Orders without perishable items ship by ground (FedEx Home Delivery® or OnTrac Ground) to any of the 50 states, year-round, with no zone restrictions.

• We use extra ice packs and thermal liners to keep your order cool in transit.

• Orders containing perishable items placed after Wednesday noon will ship the following Monday.

Local same-day delivery (§6) operates year-round; refrigerated and frozen items are packed with ice and prioritized on every delivery route.

2. Service Overview

GoStockUp ships every order from our temperature-controlled warehouse in Oceanside, New York.

* Transit times exclude processing (1–2 business days). "Next business day" refers to FedEx Standard Overnight® transit time.

** FedEx Standard Overnight® is required for perishables April–October in Zones 5–10; perishables ship Mon–Wed only.

*** Ground service is day-definite within 1–5 business days (3–7 days for AK & HI), depending on distance. The carrier for each ground shipment is selected by GoStockUp based on destination and order size.

3. Order Processing & Shipping

• Processing time – In-stock orders are packed within 1–2 business days; high-volume or bulk orders may take up to 3 business days.

• Packaging & service fees – On orders below $49.00, a packaging fee of $5.99 and a service fee of $3.99 ($9.98 total) are applied. Both fees are waived automatically when your subtotal reaches $49.00 or more.

• Bottle Deposit Fee (CRV) – Certain states (CA, CT, HI, ME, MI, OR, and others) require an additional bottle/can deposit fee on eligible beverage containers. This fee is set by state law and automatically applied at checkout. GoStockUp does not keep this fee — it is remitted in compliance with state recycling programs.

• Shipping days – We ship Monday–Friday. Orders placed after 11 a.m. ET start processing the next business day. Local same-day delivery operates on its own schedule — see §6.

• Carriers – U.S. orders ship via FedEx or OnTrac; local orders are delivered by Lalamove. The carrier for each shipment is assigned by GoStockUp at fulfillment based on destination, service level and order size.

• Weekend hold prevention – If transit time exceeds 3 days, we ship Mon–Wed to avoid weekend delays.

• Out-of-stock items – If missing items total <10% of your order, we'll ship the rest and refund the difference automatically.

• Payment – Charged securely at checkout when the order is placed. Placing an order does not by itself form a contract of sale — see §12.

• Service limits – No shipments to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

Fee & Shipping Thresholds

Thresholds based on subtotal after discounts, before taxes and shipping. One benefit per order; benefits do not stack.

4. Perishable Item Shipping

Packaging: All perishable items are placed inside rigid EPS cooler boxes with gel ice packs. We are actively transitioning to PFAS-free materials in compliance with CA Health & Safety Code §109000.

Shipping method: From April to October, perishable items must ship with cold-chain protection. See zone restrictions below.

Shipping Zones

Weekend protection: Orders with perishable items placed after Wednesday 12 p.m. ET may ship the following Monday to avoid weekend delays.

Free shipping (§8) is available only when the order meets the subtotal threshold after discounts and the ≤35 lb weight limit. Perishable routing requirements (e.g., Overnight to Zones 5–10) still apply and may affect rate availability.

Transit Risk Notice

We pack every order with protective materials and sealed EPS coolers with pre-calculated ice packs. Despite these measures, rare breakage, leakage, or temperature loss can occur after a parcel is handed to the carrier. Because these events are outside our control, GoStockUp is not liable for damage or spoilage that occurs while the shipment is in the carrier's possession. See §5 or contact the carrier directly for claims.

5. Placing & Receiving an Order

• Double-check your shipping address before placing your order. We are not responsible for delivery issues due to incorrect or incomplete addresses. Shipping charges are non-refundable, and a restocking fee of up to 20% may apply for undeliverable orders.

• Inspect your package upon delivery. If it arrives damaged, please take clear photos and contact the shipping carrier directly to initiate a claim.

• Order issues must be reported within 24 hours of delivery. Please email us at customerservice@gostockup.com with your order number and photos.

• We do our best to ship on time, but carrier delays due to weather, holidays, seasonal peak periods or other unforeseen events are beyond our control. Title and risk of loss pass to you when the shipment is accepted by the carrier.

Tracking

A FedEx or OnTrac tracking number is sent via email or SMS once the label is created. You can also track your order at any time at orders.gostockup.com. For local same-day delivery, you will receive a notification when your order is out for delivery.

Discount Codes & Thresholds

Free shipping, free local delivery, and shipping credits are calculated on the subtotal after discounts. If a promo code reduces your subtotal below a threshold, the corresponding benefit will not apply unless you increase your cart subtotal again.

6. Same-Day Local Delivery (NYC + Nassau County)

We deliver locally to the five boroughs of New York City and Nassau County, NY, seven days a week, directly from our warehouse in Oceanside, NY, with our courier partner Lalamove.

Delivery fee

• $15 flat rate for all local delivery orders.

• FREE local delivery on orders with a subtotal of $99.00 or more (after discounts, before taxes and fees).

Order cutoff & delivery window

• Orders placed by 2:00 p.m. ET are delivered the same day.

• Orders placed after 2:00 p.m. ET are delivered the next day.

• All local deliveries arrive between 1:00 p.m. and 6:00 p.m. We cannot guarantee a specific time within this window; deliveries are routed for efficiency and cold-chain protection.

Cold-chain handling

Refrigerated and frozen items are packed with ice packs, loaded last-in/first-out, and prioritized on every delivery route so that frozen products arrive frozen and dairy arrives cold. Please refrigerate or freeze perishable items within 2 hours of delivery.

Additional terms

• Someone should be available to receive the order during the delivery window, or you may authorize contactless drop-off at your door. GoStockUp is not responsible for spoilage of perishable items left unattended after delivery.

• Local delivery orders are subject to the same packaging/service fee thresholds as all orders (§3).

• The $99 free local delivery threshold is separate from the nationwide shipping benefits in §7.4 and §8; nationwide benefits do not apply to local delivery orders, and vice versa. One benefit per order.

• Orders shipped to the local delivery area by standard ground service (FedEx Home Delivery® or OnTrac Ground) remain available at checkout, with rates and benefits calculated on the same terms as the rest of the country (§7.4, §8).

7. U.S. Shipping

7.1 Shipping Options & Rates

Shipping cost is calculated at checkout based on weight, delivery date, destination state, and carrier rates. For bulk orders over 50 lb, please contact us for a custom quote — these orders are picked and packed first.

7.2 Perishable & Temperature-Sensitive Items

From April to October, perishable items must ship with cold-chain protection:

• Zones 1–4: Ground service — FedEx Home Delivery® or OnTrac Ground (with dry ice) — or FedEx Standard Overnight® (with cold packaging).

• Zones 5–10 (incl. AK & HI): FedEx Standard Overnight® only. This restriction applies only to orders that contain perishable items; orders without perishables ship by ground to any zone.

• Ship days: Monday–Wednesday only for perishables. Orders placed after 12 p.m. ET Wednesday ship the following Monday. Overnight orders ship through Thursday.

We may ship non-perishables separately to ensure everything arrives in optimum condition. We do not ship certain raw milk cheeses to Alabama, Iowa, or Michigan in compliance with state regulations (includes soft and semi-soft cheeses like Brie, Camembert, Reblochon, and select raw goat cheeses aged under 60 days).

7.3 Extreme Weather, Holidays & Peak Periods

We reserve the right to hold or ship early during heatwaves, storms, or carrier backlogs (e.g., Thanksgiving week) to protect product quality. During holidays, weekends and seasonal peak periods, carrier delivery may be delayed for reasons outside our control, and GoStockUp is not responsible for such delays. Black-out dates will be posted at the top of this page.

In compliance with California law, products sold in or shipped to California may display a Proposition 65 warning. Beverage containers shipped to CA, CT, HI, ME, MI, or OR may incur a bottle deposit fee (CRV) automatically applied at checkout.

7.4 $20 Shipping Credit (U.S. only)

U.S. orders with a subtotal of $180.00 or more (after discount codes, before taxes and shipping) qualify for a $20 shipping credit, applied to the shipping rate at checkout.

• Nationwide: Available in all 50 states, on any shipping method shown at checkout.

• Weight-independent: The $20 credit applies even if your order exceeds 35 lb (when Free U.S. Shipping is not available). For example, a $180+ order over 35 lb still receives the $20 credit toward its shipping rate.

• Non-stacking: The credit does not combine with Free U.S. Shipping (§8), free local delivery (§6), or any other shipping promotion. If free shipping applies to your order, the credit will not be applied. One benefit per order.

• No negative rates: The credit will never produce a negative shipping charge.

• Subtotal basis: Subtotal after promo codes/discounts, before taxes and shipping.

8. Free Shipping

8.1 FREE U.S. Ground Shipping (FedEx Home Delivery® / OnTrac Ground)

We offer FREE standard ground shipping on orders of $120.00 or more, subject to the conditions below.

• Orders without perishable items: Free shipping is available in the contiguous 48 states. Orders shipping to Alaska and Hawaii are charged the live rate at checkout (a $20 credit may still apply on $180+ orders — see §7.4).

• Orders containing perishable items: Free shipping is available to Shipping Zones 1–4 (19 states, see list below), where ground service is permitted for perishables. Zones 5–10 require FedEx Standard Overnight®, which is not covered by this offer.

• Weight limit: Applies to orders with a total shipment weight of 35 lb or less. Orders over 35 lb are not eligible for free shipping and are charged the standard rate at checkout (a $20 credit may still apply on $180+ orders — see §7.4).

• Method: Free shipping uses ground service — FedEx Home Delivery® or OnTrac Ground. The carrier is assigned by GoStockUp at fulfillment.

• Subtotal basis: Qualification is based on order subtotal after promo codes/discounts, before taxes and shipping.

• Non-stacking: Free U.S. Shipping does not combine with the $20 shipping credit (§7.4), free local delivery (§6), or any other shipping discount. One benefit per order.

• Order review: Orders where the shipping benefit applied at checkout is not available for the destination, weight, or contents of the order under this Policy may be corrected or cancelled and refunded as described in §12.

Zones 1–4 — 19 states where free shipping also covers perishable orders:

Connecticut, Delaware, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia

Example 1: A $150 order with no perishable items shipping to Nevada (Zone 9) qualifies for free ground shipping, as long as it is 35 lb or under.

Example 2: A $150 order containing frozen items shipping to Nevada does not qualify — perishables to Zone 9 require FedEx Standard Overnight®, charged at the rate shown at checkout.

Example 3: A $180+ order over 35 lb does not qualify for free shipping, but still receives the $20 shipping credit (§7.4).

Example 4: A $130 non-perishable order shipping to Alaska does not qualify for free shipping — Alaska and Hawaii are outside the free shipping area — and is charged the live ground rate at checkout.

9. Tracking Routes & Delivery Issues

• Tracking – Automatic email/SMS once the label is created. You can also track your order at any time at orders.gostockup.com.

• Address changes – Once shipped, order address cannot be changed.

• Lost or stolen – If tracking shows delivered but you can't locate the box, notify us with tracking information within 24 hours so we can open a carrier claim.

• Heat-sensitive items – Please choose a shipping speed that matches your climate and the product's temperature requirements; GoStockUp can't reimburse spoilage caused by an unsuitable shipping option.

10. Payment

We accept VISA, MasterCard, American Express, Discover, and PayPal. All payments are processed securely at checkout on our website.

If an item is unavailable at the time of packing, we'll remove it from your order and automatically issue a refund for the missing item. You'll only be charged for what actually ships.

11. Returns & Refunds

Because groceries are time- and temperature-sensitive, all food sales are final. We'll issue a refund or replacement if your order arrives damaged or incorrect. Non-food merchandise may be returned within 30 days in original condition; contact customerservice@gostockup.com for additional support.

12. Order Acceptance & Right to Cancel

Your submission of an order through our website constitutes an offer to purchase. All orders are subject to review and acceptance by GoStockUp. A contract of sale is formed only when your order is handed to the carrier (or, for local delivery, when it is dispatched for delivery). Receipt of an order confirmation email does not constitute acceptance of your order.

We reserve the right, at our sole discretion, to decline, correct, or cancel any order, in whole or in part, at any time before shipment, including without limitation where:

• the shipping method selected at checkout does not satisfy the routing requirements for the order's contents or destination under this Policy (for example, ground service selected for perishables shipping to Zones 5–10 during April–October);

• a shipping benefit (free shipping, free local delivery, or shipping credit) was applied at checkout but is not available for the order's destination, weight, or contents under the terms of this Policy;

• the order was placed on the basis of a pricing, promotion, weight, shipping-rate, typographical, or technical error on our website or at checkout;

• the delivery address is outside our serviceable area, incomplete, or undeliverable;

• we identify suspected fraud, resale activity, or misuse of promotions or discount codes; or

• extreme weather, carrier limitations, or regulatory restrictions prevent us from delivering the order in proper condition or in compliance with applicable law.

Where practical, we will contact you first and offer an alternative — such as a corrected shipping rate, a different shipping method, or an adjusted order — before cancelling.

Refunds on cancelled orders. If we cancel your order under this section, we will notify you at the email address associated with your order and issue a full refund of all amounts charged, including shipping, to the original payment method used at purchase. Refunds are initiated within 1–3 business days of cancellation; the time for funds to appear in your account depends on your bank or card issuer (typically 5–10 business days). Cancellation under this section, together with a full refund, is our entire liability for a cancelled order.

Questions? Contact us at customerservice@gostockup.com.