Delivery & Shipping Policy

Delivery & Shipping Policy

Last updated: June 30, 2025

1. Hot-Season Shipping (April to October)

To ensure freshness during warmer months, we follow special shipping rules for temperature-sensitive items:

• All perishable or melt-prone products (meat, dairy, caviar, chocolate, etc.) are shipped via Overnight delivery only, Monday to Wednesday (cut-off: 12 p.m. ET).

• Express 2-Day shipping is available only for non-perishable items and ships Monday to Thursday.

• We use extra ice packs and thermal liners to keep your order cool in transit.

• Orders containing perishable items placed after Wednesday noon will ship the following Monday.

2. Service Overview

GoStockUp ships every order from our temperature-controlled warehouse in Oceanside, New York. We currently offer:

* Transit times exclude processing (order preparation takes 1–2 business days).

** Required for perishable items April to October; shipped Mon–Wed only to prevent weekend hold-overs.

*** Day-definite delivery within 1–5 business days (3–7 days for AK & HI), depending on distance. See FedEx Ground Transit Map below for estimated delivery times from NYC.

3. Order Processing & Shipping

• Processing time – In-stock orders are packed within 1-2 business days; high-volume or bulk orders may take up to 3 business days.

• Rush option – Need it faster? Add $15 at checkout for same-day packing (Mon–Wed, cut-off 11 a.m. ET).

• Perishable handling fee – A flat $9.10 per EPS cooler box applies to refrigerated or frozen items.

• Shipping days – We ship Monday–Friday. Orders placed after 11 a.m. ET start processing the next business day.

• Carrier – All U.S. orders ship exclusively via FedEx.

• Weekend hold prevention – If transit time exceeds 3 days, we ship Mon–Wed to avoid weekend delays.

• Out-of-stock items – If missing items total < 10 % of your order, we’ll ship the rest and refund the difference automatically.

• Payment – Charged securely at checkout when the order is placed.

• Service limits – No shipments to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

4. Perishable Item Shipping

• Packaging: All perishable items are placed inside rigid EPS cooler boxes with gel ice packs, carefully measured to maintain cold temperature during transit. We are actively working with our packaging suppliers to transition to PFAS-free materials in compliance with evolving state regulations, including California Health & Safety Code §109000.

• Shipping method: From April to October, perishable items are shipped via FedEx Overnight only — no exceptions.

• Split orders recommended: To reduce shipping costs, we recommend placing separate orders for perishable and non-perishable items.

• Weekend protection: Orders with perishable items placed after Wednesday 12 p.m. ET may ship the following Monday to avoid weekend delays.

Transit Risk Notice

We pack every order in protective bubble wrap (or other cushioning) and, when needed, sealed EPS coolers with pre-calculated ice packs. Despite these measures, rare breakage, leakage or temperature loss can occur after a parcel is handed to FedEx or another third-party carrier. Because these events are outside our control, GoStockUp is not liable for damage or spoilage that happens while the shipment is in the carrier’s possession. For claim instructions, please see “Placing & Receiving an Order” (§5) or contact the carrier directly.

5. Placing & Receiving an Order

• Double-check your shipping address before placing your order. We are not responsible for delivery issues due to incorrect or incomplete addresses. Shipping charges are non-refundable, and a restocking fee of up to 20% may apply for undeliverable orders.

• Inspect your package upon delivery. If it arrives damaged, please take clear photos and contact the shipping carrier directly to initiate a claim.

• Order issues must be reported within 24 hours of delivery. Please email us at customerservice@gostockup.com with your order number and photos.

• We do our best to ship on time, but carrier delays due to weather or unforeseen events are beyond our control. Title and risk of loss pass to you when the shipment is accepted by the carrier or local courier.

• Tracking:

• NYC Local Delivery: Tracking is not currently available. You'll receive an email confirmation once your order has been delivered.

• U.S. Shipping: A FedEx tracking number will be sent via email or SMS once the label is created.

6. NYC Local Delivery (including Nassau County)

Cut-off & Schedule:

• Orders placed by 11 a.m. ET Thursday through Monday will be delivered on Tuesday.

• Orders placed by 11 a.m. ET Monday through Wednesday will be delivered the next business day.

• Delivery window – 9 a.m.–5 p.m. ET You’ll receive a delivery confirmation email.

• Contactless drop-off – By default we leave packages at the door.

• Perishables – Packed with insulation and ice packs. Please refrigerate or freeze within 2 hours of delivery.

• Delivery fees –

• $0 on orders $50+

• $9.99 flat rate on smaller baskets

7. U.S. Shipping

 

7.1 Shipping Options & Rates

Shipping cost is calculated at checkout based on the weight, delivery date, destination state, and carrier rates.

For bulk orders over 50 lb, please contact us for a custom quote — these orders are picked and packed first.

7.2 Perishable & Temperature-Sensitive Items

• Mandatory overnight Service April – October

• Ice-pack & foil-liner packaging included.

• Ship days: Monday–Wednesday only. Orders placed after 12 p.m. ET Wednesday ship the following Monday. For overnight orders will be shipped until thursday.

• We may ship non-perishables separately so everything arrives in optimum condition. We do not ship certain raw milk cheeses to Alabama, Iowa, or Michigan, in compliance with state regulations. This includes soft and semi-soft cheeses like Brie, Camembert, Reblochon, and select raw goat cheeses aged under 60 days.

7.3 Extreme Weather & Holidays

We reserve the right to hold or ship early during heatwaves, storms, or carrier backlogs (e.g., Thanksgiving week) to protect product quality. Black-out dates will be posted at the top of this page.

In compliance with California law, products sold in or shipped to California may display a Proposition 65 warning if they contain listed substances. Additionally, beverage containers shipped to CA, CT, HI, ME, MI, or OR may incur a bottle deposit fee (CRV) automatically applied at checkout.

8. Free Shipping

• NYC + Long Island: $0 delivery on orders $50+

• Continental U.S.: $0 Ground shipping on orders $200+ that weigh ≤ 50 lb

Free Shipping applies only to standard Ground service and residential addresses. It can’t be combined with coupon codes or applied to perishable / melt-prone items, which must ship Overnight.

9. Tracking Routes & Delivery Issues

• Tracking – Automatic email/SMS once the label is created.

• Address changes – Once shipped, Order address can not be changed.

• Lost or stolen – If tracking shows delivered but you can’t locate the box, notify us with tracking information within 24 hours so we can open a carrier claim.

• Heat-sensitive items – Please choose a shipping speed that matches your climate and the product’s temperature requirements; GoStockUp can’t reimburse spoilage caused by an unsuitable shipping option.

10. Payment

We accept VISA, MasterCard, American Express, Discover, and PayPal. All payments are processed securely at checkout on our website.

If an item is unavailable at the time of packing, we’ll remove it from your order and automatically issue a refund for the missing item. You’ll only be charged for what actually ships.

11. Returns & Refunds

Because groceries are time- and temperature-sensitive, all food sales are final. We’ll issue a refund or replacement if your order arrives damaged or incorrect. Non-food merchandise may be returned within 30 days in original condition; contact customerservice@gostockup.com for additional support.

12. Contact

Email: customerservice@gostockup.com
Phone/Text: +1 (516) 202-2525 (Mon–Fri 9 a.m.–5 p.m. ET)
Warehouse & Pickup: 3400 Lawson Blvd, Oceanside, NY 11572