Delivery & Shipping Policy

Last updated: April 9, 2026

Shipping Benefits — January 1 – March 31, 2026

• NYC Local Delivery FREE on orders $69+
• $10 shipping credit on orders $129+
• Up to $25 shipping credit on orders $200+

Benefits do not combine. One per order. Perishable routing and zone rules apply. See §4, 7, 8 for details.

Holiday Order Processing: During peak periods, order preparation may take 2–5 business days before shipment. We appreciate your patience.

1. Hot-Season Shipping (April to October)

To ensure freshness during warmer months, we follow special shipping rules for temperature-sensitive items:

• All perishable or melt-prone products (meat, dairy, caviar, chocolate, etc.) are shipped Monday to Wednesday (cut-off: 12 p.m. ET).
• Zone 1: Perishable items ship normally via FedEx Home Delivery® or FedEx Standard Overnight® (with dry ice) — no restrictions.
• Zones 2–3: Some perishable items can be shipped via FedEx Home Delivery® or FedEx Standard Overnight® (with dry ice), but we strongly advise using FedEx Standard Overnight®. If you choose Home Delivery®, you accept full responsibility for any spoilage or quality loss in transit.
• Zones 4–6 (incl. AK & HI): Perishable products must ship via FedEx Standard Overnight® only.
• We use extra ice packs and thermal liners to keep your order cool in transit.
• Orders containing perishable items placed after Wednesday noon will ship the following Monday.

2. Service Overview

GoStockUp ships every order from our temperature-controlled warehouse in Oceanside, New York.

* Transit times exclude processing (1–2 business days). "Next business day" refers to FedEx Standard Overnight® transit time.
** Required for perishables April–October; shipped Mon–Wed only.
*** Day-definite delivery within 1–5 business days (3–7 days for AK & HI), depending on distance.

3. Order Processing & Shipping

• Processing time – In-stock orders are packed within 1–2 business days; high-volume or bulk orders may take up to 3 business days.
• Packaging & service fees – On orders below $69.00, a packaging fee of $6.99 and a service fee of $2.99 ($9.98 total) are applied. Both fees are waived automatically when your subtotal reaches $69.00 or more.
• Bottle Deposit Fee (CRV) – Certain states (CA, CT, HI, ME, MI, OR, and others) require an additional bottle/can deposit fee on eligible beverage containers. This fee is set by state law and automatically applied at checkout. GoStockUp does not keep this fee — it is remitted in compliance with state recycling programs.
• Shipping days – We ship Monday–Friday. Orders placed after 11 a.m. ET start processing the next business day.
• Carrier – All U.S. orders ship exclusively via FedEx.
• Weekend hold prevention – If transit time exceeds 3 days, we ship Mon–Wed to avoid weekend delays.
• Out-of-stock items – If missing items total <10% of your order, we'll ship the rest and refund the difference automatically.
• Payment – Charged securely at checkout when the order is placed.
• Service limits – No shipments to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

Loyalty Benefits — Fee & Shipping Thresholds
Subtotal < $69.00 → Packaging $6.99 + Service $2.99 = $9.98 fees added
Subtotal ≥ $69.00 → Both fees waived. NYC Free Delivery unlocked.
Subtotal ≥ $129.00 → $10 Shipping Credit applied at checkout.
Subtotal ≥ $200.00 → Up to $25 Shipping Credit applied at checkout.
Thresholds based on subtotal after discounts, before taxes and shipping. One benefit per order; credits do not stack.

High-Value Order Verification (Fraud Prevention)

For your security, orders $500+ (or any order flagged by our fraud screening) may require additional verification before shipment. We may place a temporary hold while we verify:

• A reply from the purchaser confirming the order, and
• A clear photo of a government-issued ID (driver's license or passport). You may mask the ID number; we only verify name and address.

If verification is not completed within 48 hours, we may cancel and refund the order. Verification documents are used solely to confirm identity and are deleted after review.

4. Perishable Item Shipping

• Packaging: All perishable items are placed inside rigid EPS cooler boxes with gel ice packs. We are actively transitioning to PFAS-free materials in compliance with CA Health & Safety Code §109000.
• Shipping method: From April to October, perishable items must ship with cold-chain protection. See zone restrictions below.

Zone Restrictions

• Weekend protection: Orders with perishable items placed after Wednesday 12 p.m. ET may ship the following Monday to avoid weekend delays.

Transit Risk Notice
We pack every order with protective materials and sealed EPS coolers with pre-calculated ice packs. Despite these measures, rare breakage, leakage, or temperature loss can occur after a parcel is handed to FedEx. Because these events are outside our control, GoStockUp is not liable for damage or spoilage that occurs while the shipment is in the carrier's possession. See §5 or contact the carrier directly for claims.

5. Placing & Receiving an Order

• Double-check your shipping address before placing your order. We are not responsible for delivery issues due to incorrect or incomplete addresses. Shipping charges are non-refundable, and a restocking fee of up to 20% may apply for undeliverable orders.
• Inspect your package upon delivery. If it arrives damaged, please take clear photos and contact the shipping carrier directly to initiate a claim.
• Order issues must be reported within 24 hours of delivery. Please email us at customerservice@gostockup.com with your order number and photos.
• We do our best to ship on time, but carrier delays due to weather or unforeseen events are beyond our control. Title and risk of loss pass to you when the shipment is accepted by the carrier or local courier.

Tracking

• NYC Local Delivery: Tracking is not currently available. You'll receive an email confirmation once your order has been delivered.
• U.S. Shipping: A FedEx tracking number will be sent via email or SMS once the label is created.

Discount Codes & Thresholds

Free shipping and shipping credits are calculated on the subtotal after discounts. If a promo code reduces your subtotal below a threshold, the corresponding benefit will not apply unless you increase your cart subtotal again.

6. NYC Local Delivery (including Nassau County)

Cut-off & Schedule

• Orders placed by 11 a.m. ET Thursday through Monday will be delivered on Tuesday.
• Orders placed by 11 a.m. ET Monday through Wednesday will be delivered the next business day.

Order Subtotal	Delivery Fee
$69.00 or more	$0 — Free delivery
Below $69.00	$9.99 flat rate

• Delivery window – 9 a.m.–5 p.m. ET. You'll receive a delivery confirmation email.
• Contactless drop-off – By default we leave packages at the door.
• Perishables – Packed with insulation and ice packs. Please refrigerate or freeze within 2 hours of delivery.

7. U.S. Shipping

7.1 Shipping Options & Rates
Shipping cost is calculated at checkout based on weight, delivery date, destination state, and carrier rates. For bulk orders over 50 lb, please contact us for a custom quote — these orders are picked and packed first.

7.2 Perishable & Temperature-Sensitive Items
From April to October, perishable items must ship with cold-chain protection:

• Zones 1–3: FedEx Home Delivery® (with dry ice) or FedEx Standard Overnight® (with cold packaging).
• Zones 4–6 (incl. AK & HI): FedEx Standard Overnight® only.
• Ship days: Monday–Wednesday only. Orders placed after 12 p.m. ET Wednesday ship the following Monday. Overnight orders ship through Thursday.

We may ship non-perishables separately to ensure everything arrives in optimum condition. We do not ship certain raw milk cheeses to Alabama, Iowa, or Michigan in compliance with state regulations (includes soft and semi-soft cheeses like Brie, Camembert, Reblochon, and select raw goat cheeses aged under 60 days).

7.3 Extreme Weather & Holidays
We reserve the right to hold or ship early during heatwaves, storms, or carrier backlogs (e.g., Thanksgiving week) to protect product quality. Black-out dates will be posted at the top of this page.

In compliance with California law, products sold in or shipped to California may display a Proposition 65 warning. Beverage containers shipped to CA, CT, HI, ME, MI, or OR may incur a bottle deposit fee (CRV) automatically applied at checkout.

7.4 Shipping Credits (U.S. only — 01/01/26–03/31/26)
During the promotional period, U.S. orders qualify for shipping credits based on order subtotal after discount codes, before taxes and shipping:

Order Subtotal	Shipping Credit	Notes
$129.00 – $199.99	$10 shipping credit	Applied to shipping rate at checkout
$200.00 or more	Up to $25 shipping credit	Applied to shipping rate at checkout

• Applies to: All shipping methods shown at checkout.
• Non-stacking: Credits do not combine with free shipping (§8) or any other shipping promotion. If free shipping applies, the credit will not be applied. One benefit per order.
• No negative rates: Credits will never produce a negative shipping charge.
• Subtotal basis: Subtotal after promo codes/discounts, before taxes and shipping.

8. Free Shipping

8.1 NYC Local Delivery

9. Tracking Routes & Delivery Issues

• Tracking – Automatic email/SMS once the label is created. You can also track your order at any time at orders.gostockup.com.
• Address changes – Once shipped, order address cannot be changed.
• Lost or stolen – If tracking shows delivered but you can't locate the box, notify us with tracking information within 24 hours so we can open a carrier claim.
• Heat-sensitive items – Please choose a shipping speed that matches your climate and the product's temperature requirements; GoStockUp can't reimburse spoilage caused by an unsuitable shipping option.

10. Payment

We accept VISA, MasterCard, American Express, Discover, and PayPal. All payments are processed securely at checkout on our website.

If an item is unavailable at the time of packing, we'll remove it from your order and automatically issue a refund for the missing item. You'll only be charged for what actually ships.

11. Returns & Refunds

Because groceries are time- and temperature-sensitive, all food sales are final. We'll issue a refund or replacement if your order arrives damaged or incorrect. Non-food merchandise may be returned within 30 days in original condition; contact customerservice@gostockup.com for additional support.

12. Contact

Email: customerservice@gostockup.com
Phone / Text: +1 (516) 202-2525 (Mon–Fri 9 a.m.–5 p.m. ET)
Warehouse & Pickup: 3350 Lawson Blvd, Oceanside, NY 11572 (Mon–Fri 9 a.m.–5 p.m. ET)

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